• Items must be sent back within 14 days of the delivery date. 

• With limited exceptions, returns are refunded via store credit. Benjii & Co does not issue store credit for the original shipping charges.

• We do not provide prepaid return labels; you are responsible for covering shipping costs to return.

• Items must be unworn, unwashed, and have original tags attached and returned in their original packaging.

• Items must be free of stains, makeup, deodorant, or wear.

• All returns must include an order packing slip that clearly indicates which items are being returned.

• When sending back items from multiple orders, you must fill out an order packing slip for each applicable order.

• All returns are refunded via store credit. 

• We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

• Returns are processed within 5-7 business days after your item(s) are delivered to us.

• Damaged, defective, or incorrect items must be reported within 5 days of delivery. 

• Because we can't ensure the style/size required will be available by the time returned items are received except in very limited circumstances, we are unable to accommodate exchanges.

• We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.

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• We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

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• Should you receive a damaged, defective, or incorrect item, contact our Customer Care team via Contact Form.  Once we receive your request, we will be in contact with you to address and resolve the issue.

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• We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time